Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–10 business days depending on your location within the U.S.
Q: Are pre-order items available immediately?
A: No, pre-order items are not in stock and will ship within the timeframe listed on the product page.
Q: Do you ship within the United States?
A: Yes, we currently ship within the United States.
Q: Do you ship outside of the U.S.?
A: No, we currently only ship within the United States.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a tracking number via email so you can follow your package.
Returns & Refunds
Q: Do you accept returns or exchanges?
A: Yes, we accept returns within 7 days of delivery. Items must be unused and in original condition. If your item arrives damaged or incorrect, please contact us and we’ll make it right.
Q: What if my order arrives damaged or wrong?
A: Please contact us within 48 hours of delivery at contact@theprettyrack.com with photos of the issue, and we’ll make it right.
Order Issues
Q: I entered the wrong shipping address—what should I do?
A: Contact us immediately at contact@theprettyrack.com. If your order hasn’t shipped yet, we’ll do our best to update it.
Q: My order says delivered but I didn’t receive it
A: Please check with your carrier or neighbors first. If you still need help, reach out and we’ll assist you.
Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, along with secure payment options at checkout.
Contact
Q: How can I contact you?
A: You can email us at contact@theprettyrack.com. We typically respond within 24–48 hours (Monday–Friday).
If you have any other questions, feel free to reach out—we’re always happy to help!